Frequently Asked Questions

We use organic ingredients and they vary between batches. Because we do not use chemical stabilisers, you will notice that they vary from time to time.

Yes, we are required by law to use preservatives to provide a safe product for commercial purposes.

Yes, we do. Essential Oils are actually listed as a chemical by the TGA (Therapeutic Goods Administration) 

Not all chemicals are bad.  

For any further information or questions regarding chemicals, please reach out to us. You can also learn more about this on our ingredients page.  

Yes. We use a combination of non-toxic fragrance, essential oils, absolutes and botanical extracts. Our Frangrance oils are made by an Australian Chemist who does not use phthalates, parabens, petrochemicals or nitro musk's. We choose synthetic fragrance in some cases such as musk, because of the animal cruelty free aspect. Using pure musk is cruel to both the deer and civet cat. In some cases, we use synthetic ambergris instead of whale vomit, due to availability and costing.

No, because we purchase our ingredients which are derived from natural sources.

Once a natural ingredient is processed, it can no longer be called ‘natural’.

Yes, our products are independently lab tested. We not only test ourselves using an ATP Reader where we test our work facilities and products, but we also use anaccredited lab in Queensland on a regular basis.

This ensures that you are purchasing and using products that are safe.

We do not use any ingredients where there is a potential for harm to animals.  

We are always researching and obtaining ingredients, to the best of our knowledge, that are sustainable and have less negative impact on the planet.   

An example of this is we do not use snail secretion for skin care because it is actually cruel and harms the snail, even in domestic farms.  

We put 12 months once opened on our skin care products due to the varied environment that people store their skin care. We advise that you keep your skin care in a dark, cool place. In hotter environments, keep your skin care products refrigerated.  

The ideal temperature range is 5-21oC. 

No. We can only source oils from one company who harvest and process essential oil. This is because in our Tasmanian climate, only so many species can be grown.

The prices of our essential oils are based on the cost that we incur when we purchase from a manufacturer. Essential oil prices vary depending on how much of the flower, resin or plant is required to make the oil.  

A good example of this is Rose Absolute. It takes around 240,000-250,000 rose petals to produce just 15mLs of Absolute.  

We advise caution when using essential oils, because they contain volatile compounds from plants etc. and when we use essential oils, we use the correct dilution rates. 

Over use of essential oils can lead to acute toxicity.

We provide correct dilution rate with all of our products. These dilution rates can also be found in the Directions & Use descriptions on each oil or absolute product page.